How to report a bug to Webflow

We get that running into bugs is frustrating and taking time away from your work to report it may not be the most exciting thing to do — especially when you’re in your flow.

But, with some patience and a few screenshots, you can help us track down and fix issues quickly benefitting the entire community. (Plus, we reward bug reporters!)

Step 1. Test your environment

The first thing to do when troubleshooting your site is to check the vitals: internet connection/speed, browser updates, faulty extensions, embedded scripts, etc.

Network connection issues can creep up without notice. Make sure you are connected to the internet and have at least 3mb download speeds.How do I troubleshoot my network connection?
Browser versions are updated frequently. When using the Webflow Designer, make sure you are always running the latest stable version of Chrome or Safari.Update Google Chrome on your computer Get the latest version of Safari for your Mac
Browser extensions can cause strange behavior while using the Webflow Designer. Private Browsing mode uses a fresh cache and disables browser extensions so you can identify/remove troublesome extensions.Browse in private with incognito mode for Chrome Use Private Browsing windows in Safari
Custom code can cause all sorts of trouble when used incorrectly. Temporarily remove all custom code or embedded resources from your site – if the problem goes away, you’ve likely identified the offending script.How to add custom head and body code to a Webflow site How to add custom head and body code to an individual page in a Webflow site

Step 2. Test your settings

If your environment checks out, do a quick scan on the most common areas of concern in your site’s settings: unused styles, pseudo classes, interactions, etc.

Unused styles sometimes cause performance and inheritance issues. Try clearing your unused styles and see if that resolves the problem.How to remove/clear unused styles
Pseudo classes hover, pressed, and focused pseudo classes can cause unwanted behavior when interacting with elements. Try removing any pseudo classes on troublesome elements.How to change the Hover, Pressed, and Focused pseudo class selector’s styles
Interactions can change an element’s display setting. Without careful attention to your settings, this can cause a lot of confusion. Save a backup of your site and temporarily remove your interactions – if that resolves the issue, you can narrow down which interaction is causing the trouble.How to save a backup of your Webflow site

Step 3. Send us a bug report (SSS)

If the above tests do not resolve the problem, email us immediately with the following info:

Summary of issue: Please send us your read-only link, your environment info, and a short description of what you’re experiencing.How do I share my site's read-only link?How do I check my browser version?
Screenshots or screencast: When possible, please include as many screenshots of the the behavior you see, the behavior you expected to see, any alerts you get, etcHow do you take screenshots?How do you record a screencast?
Steps to reproduce: List out the steps you made in the order you made them to produce the error. The more details in this section, the more likely we will be able to reproduce a possible bug and begin fixing it.