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How do I troubleshoot my network connection?

Updated 
May 27, 2016

Sometimes your website could load slowly because your network connection is slow or intermittent. Here are some ways to test your network connection.

NOTE: If you confirm that you are experiencing a network issue, you may have to test your local network/router, contact your internet service provider, or wait until the network connection is resolved.

Step 1. Test Proxy Server

Proxy servers load your site from a third-party location and usually bypass local network problems. Try loading your site using a free online proxy server. If your site loads normally through a proxy server but slow for you, then you’ve identified a network problem.

Step 2. Check Your Region (International)

If you are separated from the United States by either the Atlantic or Pacific ocean, this is likely where a network problem would occur. Try having someone from inside the United States or Canada test the website performance. If it loads fast for them but slow for you, then you’ve identified a network problem.

Step 3. Contact Us

Let us know which site is giving you trouble and we can test it on our end. If the site loads fast for us but slow for you, you’ve most likely got a network problem.