Why are my payments getting declined?

Even if all of your card information is correct and you've made previous payments to us, a future charge can still be declined by a bank’s fraud systems.

When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.

Double check that all of the entered information is correct and if you are still unable to make a payment, try reaching out to your banking institution and ask if there are any restrictions on your card. If the issue is still not resolved, try another card or contact us and we can help.